Express Replacement Assistance
Mitsubishi’s Express Replacement Assistance (ERA) is a next business day replacement unit program designed to provide users of Mitsubishi photo printers the peace of mind that comes with our commitment to offering high quality printer products.
In the unlikely event that your unit should not operate properly, it is very reassuring to know that a team of knowledgeable technical support professionals is always a phone call away. Should a replacement unit become necessary, Mitsubishi’s ERA program ensures that a working replacement unit is shipped to you within 24* hours for overnight, next business day delivery (when and where available), thus allowing you to continue with your business with minimal interruption.
*Please note: For systems (DPS Click, DPS Kiosk & Printers) the 24-hour ERA program is for hardware only and does not include add-ons, receipt printers, scanners, remote keypads, and base cabinet.
Duration and Eligibility
This program is offered free of charge to end-user customers in the 50 states of the US. For a list of Mitsubishi imaging product models and ERA coverage, please call our toll-free Product Information Hot Line at (888) 307-0309.